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Welcome to our Help & Information section. Here you will
find information and instructions about purchasing products, return policies or
making a change to a scheduled cooking class.
Please contact us direct by phone or email if you have any questions
or need further information and assistance.
Ordering and Purchasing Products
All purchase transaction's are processed via internationally recognized
secure PayPal merchant service.
Internet purchases may be processed by anyone who has an existing Paypal account
or by credit card.
All prices are in U.S. dollars. Please contact by phone or email
to place international orders.
Secure PayPal Cart Shopping Instructions - Made Easy!
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the items you would like to add to your shopping cart by clicking the "Add
to Cart" button for each item. The PayPal shopping cart/checkout
appears in secondary browser window.
You may view your cart at any time during
the selection process by clicking the "View Cart/Checkout"
buttons.
Change quaintest or remove items in the
PayPal Cart window by clicking the "View Cart/Checkout"
button.
When you are finished selecting items and
quantities, proceed to PayPal credit card checkout by clicking "View
Cart/Checkout" button.
In the Paypal Cart window, click the "Check
Out with Paypal" button to finish the transaction and place your
order.
Purchases through Paypal are billed from
"F.E. D'Urso Gourmet Foods, Inc."

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Shipping
Shipping charges are calculated based on the size and weight
of your total purchase. Shipping charges are listed in the Paypal shopping cart
window. All shipping charges are for domestic continental U.S. shipment.
Please contact by phone or email to place and ship non-continental
or international orders.
Taxes
Appropriate state sales tax may be added to your order automatically.
Return and Refund Policy
Any unopened, nonperishable or canned item may be returned for
a full refund within 7 days notification of purchase. all returned items must
be in new original packaged condition.
Nonperishable or canned items may not be returned or refunded
once opened or used.
Drop shipped items and perishable items may not be returned,
but refunds may be issued if you are unsatisfied or items are damaged via shipping
within 3 day notification.
Any perishable or nonperishable item will be replaced or refunded
if damaged during shipping.
Reschedule or Cancel Cooking Classes and Personal Cooking Lessons
To reschedule or cancel cooking classes or personal cooking lessons,
please contact us up to 48 hours in advance. There are no fees to reschedule or
cancel a classes or lessons up to 48 hours in advance.
Full refunds are issued for cancelled classes or lessons up to
48 hours in advance.
Tel: 203-488-7472
info@italianfoodstore.com
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